Privacy Policy for Darcey’s Studio
Last updated: 1st December 2025
Darcey’s Studio (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment, contact us, or use any of our services.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Who We Are
Darcey’s Studio of Banstead in Surrey
info@darceysstudio.co.uk
+44 7395 645676
We provide lash and brow services and handle bookings through Timely (a third-party booking platform).
2. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
When making a booking, contacting us, or submitting a form, you may provide:
- Name
- Email address
- Phone number
- Appointment details
- Payment information (handled securely by Timely or its payment partners — not stored by us)
- Any notes you provide regarding your service
b. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and browsing behaviour
- Cookies and similar tracking technologies
(See our Cookie Policy if you have one.)
c. Information Collected by Timely
Bookings are powered by Timely, which collects personal data on our behalf.
You can view Timely’s privacy policy here:
https://www.gettimely.com/privacy/
3. How We Use Your Information
We use your information to:
- Process and manage bookings
- Send appointment confirmations, reminders and updates
- Provide lash and brow services
- Respond to enquiries and customer support requests
- Maintain client records for future visits
- Improve our website and services
- Comply with legal obligations (e.g. tax records)
We do not sell your information to third parties.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contract: to provide the services you have booked
- Consent: for marketing emails or optional contact
- Legitimate Interests: business operations such as appointment reminders
- Legal Obligation: tax and business records
5. Sharing Your Information
We may share your information with:
- Timely, to manage bookings and payments
- Payment processors, such as Stripe or other Timely-integrated providers
- Email/SMS providers, for appointment reminders
- Professional service providers, e.g. accountants or hosting providers
- Authorities, if required for legal compliance
We never sell personal data.
6. How We Store and Protect Your Information
We take data security seriously. Your information is stored securely using:
- Encrypted systems provided by Timely
- Password-protected devices and accounts
- Secure hosting for our website
We keep personal data only as long as necessary for business and legal reasons.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold
- Request corrections to inaccurate information
- Request deletion of your data (where legally permissible)
- Withdraw consent for marketing
- Restrict processing in certain circumstances
- Request a copy of your data
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise these rights, email us at: [add email]
8. Cookies
Our website may use cookies to improve your browsing experience, analyse traffic and personalise content.
You can control cookies through your browser settings.
If you’d like a full Cookie Policy, I can write one too.
9. Marketing Communications
With your consent, we may send:
- Special offers
- Updates
- Promotions
You can unsubscribe at any time using the link in any email or by contacting us directly.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
11. Children’s Privacy
Our services are not intended for children under 16, and we do not knowingly collect data from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us at:
Darcey’s Studio
Email: info@darceysstudio.co.uk
Phone: +44 7395 645676